Pots for Tots

<p>Unfulfilled is the status that Shopify assigns to orders that have been received, but not yet packed or shipped.&#xA0;</p><p>Once your order has been sent to the packing team, the status will be updated to Fulfilled and you will receive a DHL email shortly after that with your tracking information.&#xA0;</p>

Unfulfilled is the status that Shopify assigns to orders that have been received, but not yet packed or shipped. Once your order has been sent to the packing team, the status will be updated to Fulfilled and you will receive a DHL email shortly after

My order status is Unfulfilled - what does this mean?

Ordering & Delivery

How do I cook the meals?

How do I know which size pot to buy?

How do I store the meals?

How long will your meals last in the freezer?

How do I know if your meals contain allergens?

Do you offer vegan / plant-based meals?

Where do you source your ingredients from?

Are your ingredients/meals organic?

What if my child doesn't like one of the meals?

Do your meals contain additives?

Which oils do you cook with?

Are your meals free from added salt and sugars?

Are your products pasteurised?

Can you cook Pots for Tots meals and snacks in the air fryer?

Product Information

What day do you deliver?

Where do you deliver to?

How much is delivery?

What if I'm not at home to take delivery of my order?

How do I track my order?

How do I cancel my order?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

How long are gift vouchers valid for?

What methods of payment do you accept?

Is my subscription flexible? Can I cancel after making my first order?

How can I cancel my subscription?

Can I make changes to my subscription?

When will I be charged for my order?

If I subscribe, can I change or choose different meals each time?

Can I pause my subscription?

Can I add a discount code or gift card to my subscription?

Can I change the frequency of my deliveries?

Managing your subscription

How do I dispose of your packaging - is it recyclable?

Packaging

What's the difference between the original and 'simple' meals?

Can I buy the e-book separately?

My little one doesn't like sauce touching pasta/rice, are your sauces separate?

Can I swap out the meals in the bundle?

Can I buy the meals separately?

Why is my child refusing food?

What age is the Simple range for?

My child is allergic to nuts. Can I swap out the Simple Chicken Korma in the bundle?

I'm raising my little one as a veggie, but your fussy meals contain meat! Can I swap out meals?

My order status is Unfulfilled - what does this mean?Updated 19 days ago